Privacy Policy

1. Information We Collect

When you request a quote, book a service or contact us, we collect the details you provide: your name, phone number, email address, the service or problem you're enquiring about, your area, and any message you include. We may also keep records of the work performed at your property for warranty and service-history purposes.

2. How We Use Your Information

We use your personal information to:

• • Respond to your enquiry and provide quotes or bookings
• • Carry out and schedule the services you request
• • Maintain accurate service and warranty records for your property
• • Send relevant service reminders or follow-ups (only with your consent)
• • Improve our services and website

3. Sharing Your Information

We do not sell your personal information. We only share it where necessary to deliver our services (for example, with a technician assigned to your job or a parts supplier), or where required by law. Any third party we share with is bound to protect your information to the same standard we hold ourselves to.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Access to your information is restricted to authorised personnel who need it to deliver our services.

5. Your Rights

In line with the Protection of Personal Information Act (POPIA), you have the right to access, correct or request deletion of the personal information we hold about you, and to object to certain processing. To exercise these rights, contact us using the details below.

6. Cookies

Our website may use basic analytics to understand how visitors use it so we can improve it. We do not use your personal information for advertising without your consent.

7. Contact Us

For any privacy-related questions or requests, email info@reyds.co.za or call 0692680988.