// Warranty & Guarantee
Warranty & Workmanship Guarantee
We back every Reyds installation, repair and maintenance job with a written workmanship guarantee and genuine parts warranties — because we believe trust is earned, not assumed.
Our Workmanship Guarantee
If any work we perform fails due to faulty workmanship within the guarantee period, we will return and put it right at no additional labour cost. The guarantee period depends on the type of work and is confirmed in writing with your quote or invoice.
What's Covered
- Labour and workmanship on installations, repairs, maintenance and replacements
- Genuine manufacturer warranties on parts and units we supply and install
- Re-calls to resolve issues caused by our workmanship within the guarantee period
- Compliance with South African safety and installation standards
What's Not Covered
- Damage or faults caused by misuse, neglect, or unauthorised modifications by third parties
- Lack of recommended maintenance after installation
- Normal wear and tear of consumable components
- Issues arising from pre-existing faults we did not cause and flagged before work began
How to Make a Claim
Keep your invoice or service record handy and contact us as soon as you notice an issue. Call 0692680988 or email info@reyds.co.za with your job reference and a description of the problem. We'll prioritise warranty callouts and arrange a return visit promptly.
Manufacturer Warranties
New units and parts we supply carry the manufacturer's own warranty, which we register on your behalf where applicable. We'll provide the manufacturer's warranty documentation with your installation and advise you on any maintenance required to keep the warranty valid.
Need warranty support?
Contact us with your job details and we'll help you claim under your guarantee.